How to Understand My Bill
To help you understand your bill we have created a number of online videos to help answer your questions
You can also get further details about specific elements of your bill below
Click on your bill type below
- How to read my Electricity bill
- How to read my Gas bill
Related Links
Got an estimated bill?
Your bill explained
To answer your questions, reference the numbers listed to the right.
Note: Multi-site account bills also include a breakdown of consumption per site.
1 Invoice number and billing date for tax purposes
2 Type of bill, e.g. based on estimated or actual meter reading/s
3 Previous account activity
4 Current account activity (details on reverse)
5 Clearly shows the total amount now due (made up of a plus b). Will indicate a minus figure if the account is in credit
6 What happens next, e.g. your payment deadline
7 Details of who to contact if you have any questions or queries
8 You should quote this number whenever you contact us
9 Here you'll find details of new offers or other useful information
10 Where is my site number?
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1Invoice number and billing date for tax purposes
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
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2Type of bill, e.g. based on estimated or actual meter reading/s
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
3Previous account activity
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
4Current account activity (details on reverse)
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
5Clearly shows the total amount now due (made up of a plus b). Will indicate a minus figure if the account is in credit
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
6What happens next, e.g. your payment deadline
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
7Details of who to contact if you have any questions or queries
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
8Details of who to contact if you have any questions or queries
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
9Here you'll find details of new offers or other useful information
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
1 Site address
2 Meter point reference
3 Meter serial number
4 Previous and current readings, their dates and types
5 Your previous payment history
6 Units used this billing period
7 Calorific Value - the amount of heat generated per volume of gas that is completely burned
8 Adjustment made for the effect of temperature and pressure to convert gas units into kilowatt-hours (kWh)
9 The adjusted consumption after the Calorific Value and Correction Factor have been applied
10 The equivalent kilowatt hours (kWh) used
11 Charges for the energy (in kWh) you have used
12 Your current energy charges, CCL, VAT and balance totals - carried forward to the front page
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1Invoice number and billing date for tax purposes
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
2Type of bill, e.g. based on estimated or actual meter reading/s
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
3Previous account activity
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
4Current account activity (details on reverse)
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
5Clearly shows the total amount now due (made up of a plus b). Will indicate a minus figure if the account is in credit
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
6What happens next, e.g. your payment deadline
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
7Details of who to contact if you have any questions or queries
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
8Details of who to contact if you have any questions or queries
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
9Here you'll find details of new offers or other useful information
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
To answer your questions, click on the numbers shown on the bill below, or as listed to the right.
Note: Multi-site account bills also include a breakdown of consumption per site.
4Standing Charge
5Climate Change Levy (CCL)
6Meter Serial Number
7Meter Point Reference
11Key to Meter Read Types
12VAT
13Total charges for current period
14Account Balance
15Payment Due Date
16Payment Options
8Correction Factor
9Calorific Value
10Unit Price
1Account Number
2Contract Number
3Site No
1How do I find my account number?
2What is my contract number?
3How do I find my site number?
4What is the standing charge for?
5What is the Climate Change Levy?
6Where is my meter serial number?
7What is a meter point reference number?
8What is Correction Factor?
9What is Calorific Value?
10What is the unit price?
11Where have you got my meter reading from?
12How much is VAT?
13How much is my bill for this period?
14What is the balance on my account?
15When does my next payment need to be received by?
16How do I pay my bill?
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1How do I find my account number?
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
2What is my contract number?
Your contract number is a unique reference number for each contract.
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3How do I find my site number?
Each of your sites has an individual number located on the top right of your bill.
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4What is the standing charge for?
The standing charge is for covering the cost of meter readings and maintaining the metering network.
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5What is the Climate Change Levy?
CCL is an environmental tax introduced by the Government in April 2001 to help the UK achieve its carbon emission reduction targets and forms part of your monthly bill. Some businesses are exempt. Please click here for more information
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6Where is my meter serial number?
Your Meter Serial Number is unique to you and is printed on the front of the meter at your property.
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7What is a meter point reference number?
A Meter Point Reference Number is the unique number relating specifically to the meter at your property.
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8What is Correction Factor?
Corrects the meter reading to reflect a more accurate consumption.
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9What is Calorific Value?
Calorific Value is a measure of how much energy is released when gas is burnt.
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10What is the unit price?
The unit price is the pence per kilowatt hour or pence per kilowatt day that we bill you for.
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11Where have you got my meter reading from?
We accept meter readings from one of four possible sources. The capital letter printed next to your meter reading tells you which of the following sources was used:-
- S - Supplier: your previous supplier has provided us with a meter read.
- M - Meter Read Agent: a meter read agent has visited the property and recorded a firm reading.
- C - Customer: the Customer has contacted us with a meter reading they have taken.
- E - Estimate: we have generated an estimated bill based on previous firm readings.
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12How much is VAT?
This box outlines the % Rate you pay and the value in pounds that equates to.
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13How much is my bill for this period?
This shows the total charges for your current billing period.
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14What is the balance on my account?
Your current balance takes into account, previous balance, credits, debits and your current bill. This section will only appear on your bill if you are single site customer.
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15When does my next payment need to be received by?
The date shown against the Payment Due Date tells you when we need to receive your next payment.
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16How do I pay my bill?
You can choose to pay by Cash, Cheque, or Direct Debit. The example given here shows you what a bill looks like if you pay by Cash/Cheque. If you pay by Direct Debit, this section will not appear on your bill.
To answer your questions, click on the numbers shown on the bill below, or as listed to the right.
Note: Multi-site account bills also include a breakdown of consumption per site.
1How do I find my account number?
2What is the standing charge for?
3How much is VAT?
4How much is my bill for this period?
5What is the balance on my account?
Close
1How do I find my account number?
Your account number is unique to you and appears on all correspondence from British Gas. It is usually printed on the top right of your bill. You can use it to identify yourself when making payments or contacting us.
Close
2What is the standing charge for?
The standing charge is for covering the cost of meter readings and maintaining the metering network.
Close
3How much is VAT?
This box outlines the % Rate you pay and the value in pounds that equates to.
Close
4How much is my bill for this period?
The full amount that you need to pay on your bill is the figure next to the line 'Invoice Total', shown on the left of your bill.
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5What is the balance on my account?
Your account balance includes the balance brought forward from your previous bill and the account activity within the current billing period.
6What is a meter point reference number?
7Where is my meter serial number?
8What is the unit price?
Close
8What is the unit price?
The unit price is the pence per kilowatt hour or pence per kilowatt day that we bill you for.
Close
6What is a meter point reference number?
A Meter Point Reference Number is the unique number relating specifically to the meter at your property.
Close
7Where is my meter serial number?
Your Meter Serial Number is unique to you and is printed on the front of the meter at your property.