Maintenance and Repair complaints process
For HomeCare®, Kitchen Appliance Care,
Home Electrical Care, Gas Appliance Care
You can contact us in the following ways:
by email: BGS.CustomerRelations@centrica.com
by phone: 0800 294 9650
by post: Helen Emms, Head of Customer Relations,
British Gas Services Customer Relations, PO Box 4394
Dunstable, LU6 9LG.
or: Helen Emms, Head of Customer Relations,
Scottish Gas Services Customer Relations, PO Box 4395
Dunstable, LU6 9LG
We will always try to resolve your complaint
We will always try to resolve your complaint as soon as we receive it. Where we can't we will aim to send you an acknowledgement of your complaint within 48 hours and tell you who is dealing with the matter so that you know who to contact.
We will work hard to resolve the problem as quickly and efficiently as
possible. Where your case is complex or involves a number of issues,
we may need some time to make sure that we had covered
everything. We will keep regularly informed, either by telephone
or in writting, while we do so.
Find out more about the complaints we have handled recently.
