Frequently Asked Questions

Give us a call on 0800 077 3880† to see if your home is suitable for insulation or chose request a call back and we will phone you back with in 48 hours.

The survey times available are Monday to Friday from 8am-12pm and 12pm-5pm.

Our Energy Expert will normally visit your home within 21 days of receiving your request for an appointment, although this may vary depending on where you live.

One of our Energy Experts will visit your home and assess what type of insulation you need. We will then provide you with a free, no obligation quote. If you decide to have your home insulated, we will then arrange a convenient time for the installer to carry out the work.

The survey will normally take between 30-45 minutes to complete.

Yes. Someone will need to be in the property at the time of the survey.

The size of your home will be assessed during the survey and if it is larger than a 4 bedroom detached , it may cost slightly more to install home insulation. The surveyor will provide all the information you need and will give you a free, no obligation quote to ensure you know exactly what you will be paying.

If you have any questions or you want to amend your survey appointment - once it has been booked just give us a call on 0800 294 9159† and we will be happy to help.

(i) If your property was built between 1932 and 1982 then you are likely to have cavity walls.
(ii) If the thickness of your wall is greater than 11inches then the likelihood of the property having a cavity is high.

The insulation is blown in through the holes made in the wall, which are no bigger than 18mm to 25mm. The holes are then filled in afterwards and matched to the existing appearance of your wall. It's all done from the outside, so it will not affect the appearance of the inside of your home.

Yes. Our cavity wall insulation has a 25 year guarantee.

If you already have some loft insulation then you may need to have it topped up. If you have less than 3 inches of insulation it's worthwhile having a survey carried out to make sure you have the right amount.

(i) If you live in a house or a flat which has loft space then you should be able to install loft insulation. Your loft hatch must be 400cm x 400cm in size.
(ii) If your loft is boarded we will not be able to insulate your loft, as we won't be able to remove the boards.

Not necessarily. Our experienced installers can normally work around a few items stored in the loft. When our surveyor carries out the survey they will be able to give you more information.

No. You will not need planning permission for cavity wall or loft insulation.

If you live in a rented property, you will need to obtain your landlord's permission in writing to confirm that they are happy for your home to be insulated.

The materials used for cavity wall and loft insulation are Rockwool and Glasswool.

No. As the insulating materials used are made from natural fibres and are breathable you will not have problems with damp in your home.

Yes. The thermal image shows the difference between heat loss in an insulated home compared to a home which doesn't have insulation

You will notice an immediate difference within your home one you have had insulation carried out. Your home will be warmer in the winter and cooler in the summer.

The installation will take approximately half a day to complete.

Yes. Someone will need to be in the property at the time of the installation.

If there is any mess after we have finished insulating your home, our installer will ensure it is cleaned up before they leave.

If you have any questions during the installation please let our team know and they will be happy to help or you can call us on 080 xxx xxxx.

As soon as your insulation is installed, your home will become more energy efficient.
Based on an average sized 3 bedroom semi-detached house, the annual savings you could make are:

• Cavity Wall insulation - £135^
• Loft insulation - £175^
• Topping up of existing loft insulation - £40^