Submit Meter Readings
You will find a guide below to the different types of gas and electricity meters that you might have and how to read them. Providing us with accurate meter readings is in your interest as it means we can give you an accurate bill.
For all types of gas and electricity meter, make a note of:
- the date on which you took the reading
- the actual meter reading
How to read your gas meter - Your meter will either show numbers only or dials:
Digital metric meter
Write down the five numbers shown from left to right, ignoring the number(s) after the decimal point which may be shown in red.
Digital imperial meter
Write down the four numbers from left to right, ignoring the number(s) that are shown in red.
Dial meter
- Each dial turns in the opposite direction to the one before it, so check which way each turns.
- Read the four dials from left to right along the bottom row only - ignore any others.
- Write down the number closest to each pointer. If the pointer is between two numbers, give the lower number. If the pointer is between 9 and 0, write down 9.
The reading for the above meter is:
3 4 5 6.
How to read your electricity meter - Your electric meter will either show numbers only or dials:
Single rate digital meter
Write down the five numbers shown from left to right, ignoring the last number(s) which may be in red.
Two rate digital meter
If you get lower-price, off-peak electricity, your meter may have two rows of numbers.
The top row (marked 'LOW' or 'NIGHT') shows how many units of off-peak electricity you have used.
The bottom row (marked 'NORMAL' or 'DAY') shows how many units of peak electricity you have used.
For both top and bottom rows, write down the six numbers shown left to right, ignoring the last number(s) which may be shown in red.
Dial meter
- Each dial turns in the opposite direction from the one before it, so check the way each turns.
- Read the first five dials from left to right, ignoring the dial marked 1/10.
- Write down the number that the pointer has just passed - it must be the lower of the two numbers either side of the pointer. If the pointer is exactly over the number, write it down and underline it. If you have underlined a number, check the next dial to the right (if there is one). If the pointer on that dial is at 9 you need to reduce the number you have underlined by one eg a 6 followed by a 9 should be written as 5 (still underlined).
The reading for the above meter is:
2 4 5 9 3
