What our Customers Think
When British Gas installs a boiler or central heating system we ask each and every customer one simple question: on a scale of 0-10, how likely would you be to recommend us to a friend or relative?
And, because we believe in being up front and open, we have published customer comments for you to view.*
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Notes
* Of all the installations in the month of December, all customers were surveyed and we received 4387 returns. All customer comments are accurate and un-edited (with the exception of grammar and spelling), however, we have removed customer and employee details.
In the month of December, 78.35% of our customers who responded* rated us as a 9 or a 10. 20.19% rated us between 5 and 8 and only 1.4% rated us 0 to 4.
