No, the system requires a broadband connection to work.

No, the hub needs to be connected with a wire to your broadband router using a network cable.

No, the system will work without your computer running.

Yes, you need to connect the system to a spare port (or socket) on your broadband router.

Yes, you can use the Safe & Secure system with any broadband service

Yes, to install your system you will need access to a computer and an internet browser. You will also need a broadband connection in your house and a router with a free Ethernet port.

Safe & Secure runs on the ZigBee wireless network which is a mesh-based system, using this for communication between the devices and the hub. The ZigBee network is a very low powered, low information network; for this reason the batteries in our devices are designed to work longer than on a Wi-Fi network.

No, the system will not interfere with your wireless internet.

Normal range of the system is around 20 metres, however this can vary dependent on the type of building. The smart plug accessory acts as a relay for the hub signal if greater range is required. Internal and external walls will reduce the range, as will water pipes within walls, large metal objects (fridges for example) or any other objects of significant size.