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  • Home ›
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  • Home Energy Top Up ›
  • Setting up Home Energy Top Up
  • Home Energy Top Up
    • Setting up Home Energy Top Up
    • Using Home Energy Top Up

Setting up Home Energy Top Up

Browse our frequently asked questions:

What is Home Energy Top Up?

What do I need to be able to use the Home Energy Top Up system on my computer?

How do I sign up for Home Energy Top Up?

What is 3D secure?

Is Home Energy Top Up secure?

Can I still top up at the shop?

I have not received my Home Energy Top Up pack

How do I set up my Home Energy Top Up account?

Why have I received an email for Home Energy Top Up?

What should I do if I have lost my customer ID?

Why am I being asked to pair meter?

The ActiveX control has not been installed/downloaded

Why have I received a new gas card for Home Energy Top Up?

Home Energy Top Up - “driver has not been installed successfully”

Search for Help & advice

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