Pay as you go meters

There's a message on my pay as you go meter, what do I do?

Meter message	What to do
'Call Help' 'Battery' 'Battery Fail' '-----' 'M*'	There is a fault with your meter. Call us on 0800 048 0303*, we're open 24 hours a day, 7 days a week.
'Card Pass' 'Invalid Card' 'Card not accepted' 'Card fail' 'Please wait'	Wipe card with clean dry cloth and insert the correct way into the meter. If the message disappears then there is a fault with your card. Arrange a replacement card . If the message still remains then there is a fault with your meter. Call us on 0800 048 0303*
Meter has a blank screen	The meter screensaver has been activated. Push red button A. If nothing happens when red button is pressed there is a fault with your meter. Call us on 0800 048 0303*, we're open 24 hours a day, 7 days a week.
Meter display doesn't change when I enter my gas card	Wipe card with clean dry cloth and insert the correct way and then the wrong way into the meter. If the message dissapears then there is a fault with your card. Arrange a replacement card here. If the message still remains then there is a fault with your meter. Call us on 0800 048 0303*, we're open 24 hours a day, 7 days a week
Can't insert gas card into meter	If there is an obstruction then we will need to send an engineer out.Call us on 0800 048 0303*, we're open 24 hours a day, 7 days a week.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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