• At your local PayPoint store.
  There are nearly 23,500 PayPoint stores in the UK and Ireland, including newsagents, convenience stores, supermarkets and garages. Most are open long hours, many seven days a week. Just look for the Paypoint sign.
• At any Post Office.
  Paying your bill at the Post Office just got easier. They have a new payment terminal, Paystation™, that no longer needs to be located behind the Post Office secure counter. Their Paystation™ terminals are situated on the retail side, in many cases giving you extended hours to purchase gas and electricity credit.
• Home Energy Top Up.
  Free top up service allowing you to top up easily online from your own home.

If it's your first time topping up:

1. If you have run out of credit, first turn off all your gas appliances.
2. Before you top up your key/card you will need to put your key/card into the meter for at least 1 minute to activate it.
3. Top up your key/card using one of the above methods. You will be given a receipt.
4. Put the key/card into your meter. Electricity will show automatically. For gas, press and hold the red button (A).

Repeat steps 1, 3 and 4 each time you want to top up.

Do I have to top up a minimum amount?

If you top up using our 'Home Energy Top Up' (HETU) service, the minimum amount you can top up is £5 and in whole £ increments thereafter.

If you top up at a Post Office or Paypoint outlet, the minimum top up value is £1, and in whole £ increments thereafter.

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