If the full amount you topped up by is not showing on your meter it may be that:

1. You have used up your emergency credit, find out more about emergency credit.
2. You have an outstanding balance to pay off - if this is the case, an amount may be taken from your top up.



If you're still concerned, contact us online or you can call us on 0800 048 0303.* We're open 24 hours a day, 7 days a week.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.




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