What is Home Energy Top Up?

What do I need to be able to use the Home Energy Top Up system on my computer?

How do I sign up for Home Energy Top Up?

What is 3D secure?

Is Home Energy Top Up secure?

Can I still top up at the shop?

I have not received my Home Energy Top Up pack

How do I set up my Home Energy Top Up account?

Why have I received an email for Home Energy Top Up?

What should I do if I have lost my customer ID?

Why am I being asked to pair meter?

The ActiveX control has not been installed/downloaded

Why have I received a new gas card for Home Energy Top Up?

Home Energy Top Up - “driver has not been installed successfully”

How do I top up using Home Energy Top Up?

I’ve forgotten the email address I registered for Home Energy Top Up

I’ve forgotten my password for Home Energy Top Up

Why has my username changed for Home Energy Top Up?

How do I add/remove my card details for Home Energy Top Up?

My debit card details have not been recognised for Home Energy Top Up ?

What do I do if there is an Incompatible Browser message?

I inserted my gas card but can't continue

How do I get a new card or key for Home Energy Top Up?

Why is there already an active credit on my key?

I’ve topped up but not received credit on my card or key

My electricity meter has been exchanged and Home Energy Top Up is not working

I'm moving house: can I continue using Home Energy Top Up?

Can I use my Home Energy Top Up devices with a different supplier?