Usually every 6 months. We review your Direct Debit so your payments reflect your energy usage, latest tariff and any outstanding balance(s), so that you don't build up too much credit or debit on your account(s).

For new customers, we usually review your Direct Debit after a year.

If your payments need to change for any reason, we'll let you know on your latest statement.

We'll always let you know 10 days before we collect the new amount from your bank either by email or post.

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