Please use our fuse box troubleshooting guide to see what you can try to resolve any problems.
| Problem | What to do |
|---|
| Fuse box is sparking and smells of burning | Turn off the main switch at the fuse box / consumer unit. This is an urgent problem - immediately contact your local
Electricity Network Operator. |
| Fuse box is damaged | If you notice any kind of damage or fault, please call us immediately on 0800 294 9650.* |
| There's no power to my home | Power outages can be caused by a number of issues, including power cuts. Check the fuse box and make sure the trip switches are set to the ON position. Try checking with your neighbours - if it's just your home affected, please call us on 0800 294 9650*. If other homes are affected please use our electrical Emergency Number finder below. |
Is there a problem with the mains supply? We recommend you contact your electricity distributor - this isn't your supplier but the distributor that provides electricity to your area of the UK. To find the emergency contact number for your property please use our electrical Emergency Number finder.
*Calls may be recorded and/or monitored for quality assurance and compliance purposes.
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