What is a Boiler and Breakdown Discount/Charge?
How many callouts am I allowed before my price goes up?
Why has my HomeCare® price gone up as I didn't call you out last year?
Why do you look at the last 2 years of my callout history?
Why has my HomeCare® price gone up so much from my original purchase price?
I used to get a "No Usage Bonus" but now I don't. Why is that?
What is the Breakdown Discount/Charge on my HomeCare® statement?
What can I do to keep my Plumbing & Drains Care™ or Home Electrical Care™ prices down?
My plumbing, drains and electrics are old - does that mean that I will have to pay more for my agreements?
What can I do to help bring down my HomeCare® price?
How much am I paying for my HomeCare® and what's covered?
What is classed as a callout?
If you have to send another engineer, is this classed as a callout?
How many callouts are included within my price?
Is my annual service or maintenance inspection counted as a callout?
British Gas installed my boiler - if something goes wrong will my HomeCare® price go up?
Your engineers installed MagnaClean®/PowerFlush® but my HomeCare® price has now gone up - why?
How can I keep my HomeCare® price down?
My boiler is old - does that mean that I will have to pay more for my HomeCare® agreement?
What does my HomeCare® agreement cover me for?
My needs have changed, what options do I have?
Why has my HomeCare® account number changed?
If you have a question or need help, contact us now.
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