When we review your account, we may find that your current payments are not enough to cover your energy usage for the year. This may be due to a number of reasons.

Energy usage changes
Your gas or electricity consumption can change from time to time and this may influence your Direct Debits payments. Reasons for using more energy may include:

• Colder weather.
• Having more people in the house.
• Using more electrical appliances.
• Working from home.

Submitting regular meter readings online will ensure you are billed based on your correct energy usage.

Price and/or tariff changes
If there's been a recent price change or you've changed tariff, your Direct Debit may need to be adjusted to meet your predicted energy costs.

Debit balance on your account
If you have a debit balance on your account, your energy costs may be higher than the payments you're making. We need to increase your Direct Debit payments to cover this and to help make sure your account stays accurate.

If your payments need to change for any reason, we tell you this on your latest statement and show you what your new payment will be.

EnergySmart™ customers get a consumption graph with each bill - this should help you see any obvious increases/decreases in your energy usage.

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