You only get one bill every quarter so you may not be due another bill yet. If you've recently given us a meter reading, we'll use this information to work out your next bill when it's due.

If you are expecting a bill, here's how to find out where it is:

Manage your account online?

Check your bills by logging into your account  and viewing the account you want to check. We'll email you when your bill is ready, so make sure we've got your correct and current email address and check our emails haven't gone into your spam of junk folder.

Get paper bills?

Call us on 0800 048 0202* weekdays 8am-8pm and Saturday's 8am-6pm).

If you're on Dual Fuel, your bills may still be ready separately even if both your meters were read at the same time. Your bill may take up to seven working days to arrive.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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