For instructions on what to do next, choose from the options below:
Is the red light on your meter lit up? Try inserting your key or pressing the blue button. If this doesn't fix it, call us on 0800 048 0303*.
Messages starting with an E, D2 or any other message
Make a note of your meter's serial number (this begins with S or F and is usually under the screen next to the barcode) and call us on 0800 048 0303*.
D1, D3, D4, D5, D6, D7, D8 and D9 messages
Sometimes it's just a bit of dust on the key that can cause this problem. Blow the key to clear any dust or wipe with a clean cloth then try inserting it in the meter again.
Still not working? You need a new key, see below:
My electricity key is faulty/damaged: what should I do?.
* Our lines are open 24 hours a day, 7 days a week. Calls may be recorded and/or monitored for quality assurance and compliance purposes.
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