Please call the British Gas Customer Services on 0800 980 8593.
The password which is used on your account is stored in the my details part of the site; you can change this if required.
Once you have done this, just click OK and your password will have been changed.
If you have forgotten your password, please contact Customer Support on 0800 980 8593, who will be able to resend your password to your email account.
You can reset your password using the forgotten password function on the myhome.britishgas.co.uk login page.
Our system would have automatically created an account for you upon purchasing.
This will be your email address and a random password that would have been generated - these will have been emailed to you with confirmation of your purchase.
If you can't find these details, please contact Customer Support on 0800 980 8593, who will be able to resend your password to your email account.
You can contact us using the following methods:
Your system is completely portable so you can take it with you when you move home. The devices are positioned around your home using strong sticky strips which are easily removed.
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Can the Safe & Secure system email my alternate email address?
How do I set up new contacts to receive Safe & Secure alerts?
Is the Safe & Secure system configurable?
If you have a question or need help, contact us now.
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