If you have a pay as you go meter and your meter seems to be broken, there are a few checks you can carry out to determine what has happened.

1. Damaged meter
   If you notice fire, sparking, smoking or burning, call the fire brigade. Then turn off all your appliances and call your local distributor.
   Find your electricity distributor by post code.


2. Meter reading hasn't changed or is going backwards.
   If this is the case, you may be using energy that you're not paying for. You'll have to pay this back so it's best to tell us as soon as possible so we can fix the problem. Call us on
   0800 048 0303* or textphone 18001 0800 072 86268*. We're open 24 hours a day, 7 days a week.


3. Messages on your meter.

1. There's a message on my gas meter.
2. There's a message on my electricity meter.
3. My gas meter screen says 'OFF'.

If your meter is damaged we can send someone out to make sure you and your property are safe. Call us on 0800 048 0303* to report the problem. Our lines are open 24 hours a day 7 days a week.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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