Each type of meter is read slightly differently.

Here is a guide to the different types of gas and electricity meters and how to
read them:

On this page: Gas meters: | Electricity meters:

Meter reading is 00254. Write down the 5 numbers shown from left to right.
Ignore the number(s) after the decimal point which may be shown in red.

Meter reading is 2988. Write down the 4 numbers from left to right. Ignore the
number(s) shown in red.

Meter reading is 6456. Read the four dials from left to right along the bottom row only – ignore any others and write down the number closest to each pointer. When the pointer is between two numbers, write down the lower number. If the pointer is between 9 and 0 write down 9.

Remember each dial turns in the opposite direction to the one before it, so check which way each turns.

Submit your meter reading online.

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Electricity meters:

Meter reading is 07220. Write down the 5 numbers shown from left to right.
Ignore the last number(s) which may be shown in red.

Meter reading is 56315, 27457. For both top and bottom rows, write down the
numbers shown left to right. Ignore the last number(s) which may be shown in
red.

Some two rate meters only have one digital display and they either flash up the
different rate readings in a cycle or you need to press the button to make the
display cycle through the readings for each rate.

Meter reading is 76416. Read the first 5 dials from left to right, ignoring the dial marked 1/10. Write down the number that the pointer has just passed - use the lower of the 2 numbers either side of the pointer.

It's important to note that the sequence of numbers on each dial can alternate from clockwise to anti-clockwise.

Submit your meter reading online.

Take a note of the date you read the meter. Remember, if you give us regular
readings when we ask for them, we won't have to send you an estimated bill.

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Having problems with your meter?

If your meter has stopped or you're having other problems reading your meter,
call us on 0800 048 0202*.

*Calls may be recorded and/or monitored for quality assurance and compliance
purposes.

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