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  • Cards & keys

Cards & keys

Can I use the previous tenants' gas card or electricity key?

Maybe - but to make sure you don't end up paying their outstanding balance we need to check the previous tenant did not owe money.

Call us on 0800 048 0303*, we're open 24 hours a day, 7 days a week, with:

  • The date you moved.
  • A meter reading - find out how to read your meter.
  • Your address.
  • Your meter serial number.

How to find your meter serial number:

On your electricity meter:
This is a number beginning with S or F and usually under the screen next to the barcode.

On your gas meter:
This is a number beginning with L or M next to the barcode.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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