This screenshot shows the installation bar that should appear at the bottom of your screen:

If you cannot see the installation bar, you may need to reset your Internet Explorer settings.

To do so, you can use the Microsoft guide ’How to reset Internet Explorer settings’.

Here you can check how resetting Internet Explorer will affect your computer. You’ll be given the option to have Microsoft reset Internet Explorer for you under the ‘Reset Internet Explorer for me’ section, or alternatively you can use the ‘Let me reset Internet Explorer myself” section for a step-by-step guide.

If resetting Internet Explorer doesn’t solve your problem please contact us on 0800 107 0188*.

* Calls may be recorded and/or monitored for quality assurance and compliance purposes.

Opening hours: Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm.

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