For your gas, electricity or energy accounts, just send us an online enquiry or call us on 0800 048 0202.* If you're changing the date, you can choose any day between the 1st and 28th of the month.

HomeCare customer?
You can change the date for your HomeCare Direct Debit online. Here’s how:

1. Log in to your online account.
2. Select your Insurance & Repair account by clicking on the 'Manage account' link.
3. Then select 'Manage Direct Debit' from the left side of the page.
4. Select 'Change the Payment Date of an Existing Direct Debit’ and enter your new details.
5. Select ‘Continue’ and '‘Submit’ to confirm.

*Our phone lines are open Monday-Friday 8am-8pm and Saturday's 8am-6pm. Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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