If you are covered by HomeCare®

If you, a member of your household or your property, are at immediate risk or if you smell burning, or if there is smoke coming from your fuseboard, lights or sockets then please call us immediately on 0800 048 1000*.

For all other breakdowns covered by your agreement (excluding plumbing and drains) you can book online. If you have Kitchen Appliance Cover you can also book online for appliance breakdowns.

If you have an online account:

1. Log in to your online account.
2. Select your Home Services account by clicking the ‘manage account’ link.
3. Select the 'book an engineer' link on 'your account summary' page.
4. Follow the steps and book your engineer appointment.

Don’t have an online account?

You can register for an online account now.

If you don’t have HomeCare®

Whatever the problem, we can resolve it for a fixed, upfront price (we don't agree with hidden costs or added extras). Even if we need to order extra parts and/or make another visit, we'll keep going until the original problem is fully repaired. For a fixed-price quote, call us on 0800 000 999*.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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