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Boiler & HomeCare®

Our most frequently asked questions

Topics for boiler & homecare®

Annual service/Maintenance

Find out when your annual service is due and how to book a service or breakdown appointment.

Breakdowns and repairs

What to do if your heating or hot water isn’t working and advice on gas and electrical emergencies.

Troubleshooting

Read our troubleshooting guides to help you when something's not working as it should.

HomeCare®

Find out about HomeCare®, how many callouts you can have, plus information on your policy.

Landlord services

Find out about Gas safety certificate (CP12) and other landlord services.

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