It's important to let us know as soon as possible if you don't think you can pay your bill. There are a number of ways we can help so call us on 0800 107 3391 * or textphone
18001 0800 072 86268*. We're open Monday to Friday 8am to 8pm and Saturday 8am to 6pm.
If you don't pay your bill or get in touch with us we will phone and write to you. If we can't get in touch we may visit you at home. You may be charged for this and for any other costs we incur trying to collect the money you owe us. Remember that your credit rating will be affected if you do not pay your bills.
If we have not received your payment or heard from you, we may:
- Install a pay as you go meter at your property - you pay off your debt in instalments each time you top up.
- Start court proceedings - to be able to disconnect your energy supply.
- Pass your account to a debt collection agency to collect payment.
About your credit rating:
Like many other companies, we share information with credit reference agencies. Late payment of your bills can therefore affect your ability to obtain credit in future from other credit providers and affect the terms on which credit is offered, such as the interest rate you pay.
For further support and advice download our lots of ways to pay leaflet or read about our Warm Home Discount Scheme.
* Calls may be recorded and/or monitored for quality assurance and compliance purposes.
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