Energy companies have discovered a doorstep scam which seems to offer cheaper electricity top-ups (for example, £50 of credit for just £25 in cash), but it actually means customers end up paying for their electricity twice - once for the illegal top ups, and once again to their energy company. So far, over 100,000 households have already been affected.

We will never come to your door to try to sell you credit for your meter. You can buy electricity top-ups from a range of official outlets, such as Pay Point and the Post Office, but never from people selling it on the doorstep.

Find your nearest approved outlet.

More information

You can find more information on the Top Up Safe website or call one of the numbers below:

1. British Gas:

1. 0800 980 4365*, we're open Monday to Friday 9am -5pm.
2. PAYGE hotline, if this doesn't open in a new window you can email the details to paygehotline@britishgas.co.uk.

2. Crimestoppers: 0800 555 111.


3. Consumer Direct: 0845 040 506.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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