Firstly, you need your Customer Reference Number for the missing account. This will be at the top of a recent bill or statement, as shown below.

1. Log in to your online account.
2. Click the 'Add a missing account' link, that's shown just above your accounts.
3. In the window that opens, enter your missing customer reference number.
4. Select 'find' and then follow the on screen instructions.
5. Repeat these steps for any other missing account(s).

Still having trouble? Call us on 0800 048 0505.* We're open weekdays 8am - 8pm and Saturdays 8am - 6pm.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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