Please use our oven, grills and hob guide to see what you can try to resolve any problems.
| Problem | What you can do |
|---|
| My gas cooker is faulty. | Check your user manual or manufacturer's website first - you may be able to identify and fix the problem using information from these. Check that the gas and (if relevant) electricity to the appliance is on - it can easily get switched off accidentally. Check the hob or grill still works. Make sure the cooking clocks aren't set to "auto", and that you're following the correct lighting procedure. If there's a lid, check you're lifting it fully when you light the hob. Try switching the oven thermostat to full for a short while, once the burner has lit. Check you're not using pots and pans that are too large or heavy for the hob. |
| My oven fan is unusually noisy. | Make sure the shelves and fixings are correctly positioned, incorrectly located shelves will rattle when the oven fan is running. |
| My oven is venting steam. | This is completely normal for both gas and electric ovens - cookers do this to release internal air pressure. |
| My gas grill is faulty. | Check the gas or electricity supply is turned on - it's surprising how easily it can be accidentally turned off. If it's an electric grill, the problem could be a blown fuse - check your fusebox, see British Gas advice on
fuse boxes. |
| Problems you need an engineer for | What to do |
|---|
| My oven is cooking too quickly or slowly. | If the temperature is different to the setting on your oven or food isn't cooking properly, please call us on
0800 294 9650.* |
The light inside my oven
isn't working. | Turn off the electricity to the oven at your fuse box or consumer unit. It may be a problem with the bulb - check your user manual to see how to change the bulb. If just this appliance is affected and the appliance is covered on your Kitchen Appliance Cover, please call us on 0800 294 9650.* If other appliances are affected, see British Gas advice on electrical wiring. |
* Calls may be monitored and/or recorded for quality assurance and compliance purposes.
Back
Did you find this information useful?
Did you find this information useful?
Thank you for taking time to provide feedback. If you'd like to leave any comments, please do so in the box below. Your feedback is valuable for improving our website.
Please leave your comments below. We'll use your feedback to improve our website.
If you have an urgent question that you need help with, please contact us and we'll aim to respond within 48 hours.
