We look back over the last year and work out your statement using:

• The number of kilowatts hours (kWh's) you've used
• The unit cost of your current tariff

We use actual meter readings taken over the last 12 months. If there are missing readings, we work out an average, based on the ones we have got. We also take into account the time of year, for example, most people use more energy in January than August.

Had a few estimated bills?
For more accurate bills, we need regular meter readings, submit a meter reading online.

If you want to look at your energy consumption, payments, bills and meter readings in more detail, you can register for an online account now.

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