One of my accounts is missing from my online account, what do I do?
I can't remember my password
How do I unlock my online account?
How do I change my email address?
I'm not receiving British Gas emails
How does 'remember my email work', when I log in?
How to request a copy of your bill
I've made a payment but can't see it in my online account?
I can't view my online PDF bill
How do I update my password?
Password rules: why won’t you accept my password?
How do I change my telephone number?
I want to register for an online account
What can I do with my online account?
Is it safe to pay my bills online?
What is paperless billing?
Why can't I register for an online account?
How do I submit a meter reading online?
How to sign up for paperless billing
How do I find out how much I owe?
Where can I find a telephone number for British Gas?
How do I opt out of paperless billing?
What is combined energy billing?
With combined energy billing, can I still make 2 separate payments?
Can I still see my account history from before I moved to one bill?
What if I think my bill is wrong?
Is my services account also included in my combined energy bill?
What does 'failed payment' mean?
How can I tell if I've received a British Gas scam email?
Finding out about online security
Learn to spot fake emails and fake websites
What we do to protect your data
Looking after your paper statements
Can my browser help protect me against online problems?
Why criminals use the internet
What does anti virus software do?
How do you work out my consumption?
Who do you compare my consumption with?
How do you work out the rough cost of my consumption?
How do you work out the CO2 values?
How do I compare my consumption with another area?
How do I change the details for my property?
Can I compare the consumption of a different property?
Are the "Understand your usage" questions tailored to me?
How can I reduce my consumption?
If you have a question or need help, contact us now.
