I have lost my gas card, what should I do?

My gas card has been stolen, what should I do?

My gas card is faulty/damaged, what should I do?

I have lost my electricity key, what should I do?

My electricity key has been stolen, what should I do?

My electricity key is faulty/damaged, what should I do?

Can I use the previous tenants' gas card or electricity key?

How does my pay as you go meter work?

Where can I buy credit for my meter?

How do I repay my outstanding balance through my electricity meter?

Why isn't my full top up showing on my meter?

I'm putting more money on my meter than usual: why?

I'm due to have my meter exchanged, what do I need to do?

I have a pay as you go meter and have no gas, what should I do?

How do I change my pay as you go meter to a credit meter?

My meter seems to be broken, what should I do?

There is a message on my electricity meter, what does it mean?

There is a message on my gas meter, what does it mean?

How do I check my pay as you go meter reading?

My gas meter screen shows 'OFF', how do I fix it?

An engineer didn't turn up to carry out work on my pay as you go meter, what do I do?

How you repay an outstanding balance through your gas meter?

There's a message on my pay as you go meter, what do I do?

How do I see what gas tariff price I'm paying?

Do I get a discount if you supply both my Pay As You Go gas and electricity?

How do I check my weekly recovery rate on my electricity meter?

What is Emergency Credit?

I have a pay as you go meter and want to leave British Gas, what do I do?

I'm having trouble changing to British Gas, what do I do?

Why have I received an annual statement when I am a Pay As You Go Energy™ customer?

How do I check my weekly recovery rate on my gas meter?

How you repay an outstanding balance through your gas meter?

What are illegal electricity top ups

Why shouldn't I buy top-ups on the doorstep?

How are you making sure that your customers are kept informed about illegal top ups?

I have information about someone selling electricity top-ups on the doorstep, what should I do?

I bought a discounted top-up on the doorstep, what should I do?

What action will be taken against me for buying an illegal top up?

I have been affected by illegal electricity top ups, will I need a new key to top up?

I have information about someone who has been selling gas top-ups on the doorstep, what should I do?

I'm moving to a home with pay as you go meters: What do I need to do?

I'm moving from a home with a pay as you go meter: what do I do?

Can I use the previous tenants' gas card or electricity key?

I have a pay as you go meter, how do I transfer to British Gas?

I'm moving to a home with Pay As You Go Energy™ meters, what do I need to do?

I have a pay as you go meter at my new house, how do I find out who supplies the gas or electricity?

I'm moving home and have a credit balance on my meter