Please allow up to 28 days for delivery of your Home Energy Top Up pack.
If you are new to British Gas please allow 28 days after we start supplying you. If it has been longer than this, please call 0800 107 0188.*
* Calls may be recorded and/or monitored for quality assurance and compliance purposes.
Opening hours: Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm.
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