We try to set your payments to the right level to cover your predicted energy costs for the whole year. We review this amount usually twice a year to check it's accurate and to take into account any seasonal changes in your energy usage.

If you feel your payments don't accurately reflect your energy usage, or you want to change your payment date or frequency, please call us on 0800 048 0202*, with a recent meter reading. Our phone lines are open Monday-Friday 8am-8pm and 8am-6pm on a Saturday.

Any changes to your payments may lead to you building up a credit or debit balance on your account which may lead to a change in your instalments in the future. Remember your actual energy use changes seasonally and most people use a lot more energy in the winter than the summer.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.

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