Firstly, you need your Customer Reference Number for the missing account. This will be at the top of a recent bill or statement, as shown below.
- Log in to your online account.
- Click the 'Add a missing account' link, that's shown just above your accounts.
- In the window that opens, enter your missing customer reference number.
- Select 'find' and then follow the on screen instructions.
- Repeat these steps for any other missing account(s).
Still having trouble? Call us on 0800 048 0505.* We're open weekdays 8am - 8pm and Saturdays 8am - 6pm.
*Calls may be recorded and/or monitored for quality assurance and compliance purposes.
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