If you've locked your online account you need to reset your password here.

1. Enter your email address.
2. Click continue.
3. We'll then send you reset instructions to your email address. The email will contain a link to enable you to choose a new, memorable, password.

Password guidelines:

• 8 characters long  or more (up to 20),
• a mix of letters and numbers,
• does not include special characters (such as ! # £ % *)

If you're still having trouble, please contact us by completing our online contact form.

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