Call us on 0800 048 0505.* We're open weekdays 8am - 8pm and Saturdays 8am - 6pm.
Please have this information to hand:
- Your current meter reading, see how to read your meter.
- Your meter serial number.
- If your meter has been exchanged, the meter exchange details can be seen on a sticker or card that's on or near your meter.
How to find your meter serial number.
- Gas meter: 6-10 digits, beginning with L or M and usually under the meter reading window.
- Electricity meter: 13 digits, beginning with S or F and usually under the meter reading window, next to the barcode.
*Calls may be recorded and/or monitored for quality assurance and compliance purposes.
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