To be able to submit your meter readings by text message you will first need to register for this service. Please contact us on 0800 048 0202* to arrange this. We're open weekdays 8am - 8pm and Saturdays 8am - 6pm.
On this page: Gas meter reading | Electricity meter reading
For help on texting your meter reading, please follow our guide below:
It's free to send us your meter reading by text message. We will send you a text asking you to give us a meter reading when your reading is due.
Simply reply to our text message with your reading. You don't need to start a new text. If you have both gas and electricity with us, it's important you reply to each text message we send you separately.
Gas meter reading
To text us your gas meter reading, simply text G followed by the reading. So, for example if your meter reading is 00355, reply with G00355. We don't need your customer reference number or address in the text, but you should always reply to our message.
Find help on how to read your gas meter.
Electricity meter reading
To text us your electricity meter reading, simply text E followed by the reading. So, for example if your meter reading is 02039, reply with E02039. We don't need your customer reference number or address in the text, but you should always reply to our message.
If your meter has two rows of numbers, reply with your meter reading as D12345 for day and N12345 for night. So, for example if your meter reading marked 'normal', 'day' or 'rate 1' is 46043 and your reading marked 'low', 'night' or 'rate 2' is 32436 text D46043 N32436.
Find help on how to read your electricity meter.
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