If a message appears on your Pay as You Go gas meter, there are a few checks you can run through to determine what is needed.
There seems to be a problem playing this YouTube video
To view please try one of the following options:
If you prefer you can view a text only version.
View a list of meter errors with possible solutions.
Back
Thank you for taking time to provide feedback. If you'd like to leave any comments, please do so in the box below. Your feedback is valuable for improving our website.
Please leave your comments below. We'll use your feedback to improve our website.
If you have an urgent question that you need help with, please contact us and we'll aim to respond within 48 hours.
Thank you for your comments, we will use this to improve our online service.
How does my pay as you go meter work?
Where can I buy credit for my meter?
How do I repay my outstanding balance through my electricity meter?
Why isn't my full top up showing on my meter?
If you have a question or need help, contact us now.