This could be because there is an outstanding balance on your account. Your current supplier can ask you to pay this before they agree to transfer your account to us. However, if your balance is less than £500 you may be able to transfer it to your new account with us, allowing you to continue to pay off the balance through your meter.
If this interests you, please contact us to discuss your options in more detail.
Call us on 0800 072 7907*. Lines are open weekdays 8am - 8pm and Saturdays 8am - 6pm.
*Calls may be recorded and/or monitored for quality assurance and compliance purposes.
Back
Did you find this information useful?
Did you find this information useful?
Thank you for taking time to provide feedback. If you'd like to leave any comments, please do so in the box below. Your feedback is valuable for improving our website.
Please leave your comments below. We'll use your feedback to improve our website.
If you have an urgent question that you need help with, please contact us and we'll aim to respond within 48 hours.
