This could be because there is an outstanding balance on your account. Your current supplier can ask you to pay this before they agree to transfer your account to us. However, if your balance is less than £500 you may be able to transfer it to your new account with us, allowing you to continue to pay off the balance through your meter.
If this interests you, please contact us to discuss your options in more detail.
Call us on 0800 072 7907*. Lines are open weekdays 8am - 8pm and Saturdays 8am - 6pm.
*Calls may be recorded and/or monitored for quality assurance and compliance purposes.
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