What are electricity/gas/energy charges?
What is a non-energy related charge?
What does 'failed payment' mean?
What is a reversal?
What does charges refunded mean?
What does amount refunded mean?
What is combined energy billing?
Will my payment amounts change when I get one bill?
With combined energy billing, can I still make 2 separate payments?
Is my services account also included in my combined energy bill?
Do I need to submit both meter readings at once if I get one bill?
Can I still see my account history from before I moved to one bill?
How to request a copy of your bill
If you have a question or need help, contact us now.
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