If your hub is not reporting a valid GPRS signal this could be due to the SIM card not being installed correctly which has caused it to not be provisioned, it is not inserted correctly or it has become loose.
To correct this please remove the SIM card from the visible compartment underneath the Hub and wait 3 seconds. Then carefully insert it back into the slot on the underneath of the hub, ensuring that it clicks back into place. Please repeat this 5 times.
It can take about 24/48 hours for the system to feed back the data, so if after this point there are still problems with the GPRS reading, please contact customer support on 0800 980 8593.
Alternatively it could be that your home is out of range from the nearest GPRS mobile network.
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