Why should I pay by Direct Debit?
How is my monthly fixed Direct Debit worked out?
How can I change the value of my monthly Direct Debits?
How can I pay?
Prompt Payment Discount
How to pay your bill from abroad
I'm having trouble paying my bill
How do you help people that are having trouble paying?
Should I get a pay as you go meter installed to help pay off my bill?
What if I'm having trouble paying my bill?
What happens if I don't pay my bill?
Where can I get advice and support if I am worried about debt?
What is the Warm Home Discount Scheme?
How do I find out how much I owe?
Why is my bill so high?
What if I think my bill is wrong?
How to request a copy of your bill
Where is my bill?
What is Economy 7
I've just had my meter exchanged, why have my account details not updated?
Staying Connected Energy Consumer Checklist
Do I get a discount if I have both my gas and electricity with British Gas?
What does each section of my bill mean?
Cash/Cheque customers
Direct Debit customers
When will I get my annual statement?
Why are you sending annual statements?
What does my annual statement show?
How is my annual statement worked out?
How does a payment card work?
Why have my Payment Card instalments gone up?
How can you help me manage probate?
What are the probate procedures for a private property?
What are the probate procedures for a rented property?
What is combined energy billing?
Will my payment amounts change when I get one bill?
With combined energy billing, can I still make 2 separate payments?
Is my services account also included in my combined energy bill?
Do I need to submit both meter readings at once if I get one bill?
Can I still see my account history from before I moved to one bill?
If you have a question or need help, contact us now.
