Your Account Explained

Your Account Summary > View Online Bills > Provide a Meter Read > Pay Your Bill > View Your Energy Consumption > Manage You Home Move >

Your Account Summary Features

• Simple and convenient, your account information all in one safe place
• At a glance view of your current balance, credit or amount owing
• Change your details, see your products and get paperless bills straight to your inbox
• Its easy to stay in control - if a bill payment is overdue it is highlighted in red
• From here you can choose to see a detailed view of your most recent bill, review your account history, provide a meter read or make a payment

Your Online Bill

• An online bill that is in the same recognisable format as a paper bill
• Choose to print a copy for your records if you wish using the 'print bill' button
• Includes an explanation of how we calculate your bill
• Use the links on your bill to tell us if you are moving home or find ways to reduce your energy bills in the future

Online Meter Reads

• No more telephone calls to provide meter reads
• No need to know your account number to provide a meter reading
• Entering regular meter readings help to ensure that your bills more accurate

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Pay Your Bill

• Making a payment online is convenient and secure
• All payment information is encrypted, which means bank details remain unreadable to anyone but British Gas
• Be confident that your payment has been received
• Top up your account if your regular payments do not quite cover the cost of energy you have used

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View Your Energy Consumption

• Being conscious of the energy we consume is an important first step in being more energy efficient
• So included as part of your online account is a graph that shows how your energy consumption has changed over time
• Your account includes tips and advice on how to reduce your home’s energy consumption
• When registering for online account manage you can help the environment by requesting to stop receiving paper bills and manage your account online

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Help to move home through our Online Account Management

• Moving home is now just a little bit easier
• Tell us your new address using the online ‘Move Home’, select which energy and service accounts you which to take to your new home
• Plus, you can provide your final meter reads online to ensure an accurated final bill for your old property and supply opening meters reads for your new home

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