Priority Services Register

Giving those customers that need extra support some additional services

Who can register and how?

If you or someone in your family needs additional services, such as different bill formats like Braille, or advanced warning when there's a planned interruption of supply then you can register.

You can register if you or someone in your household is of pensionable age, disabled, has a long term illness or if there are children under 5. We also recognise that people can be vulnerable because of life changing events such as bereavement, relationship breakdown, job loss, recovery from hospital treatment or living independently for the first time. If you would like to join the register for any of these reasons then please let us know.

Call us on 0800 072 8625[1], or 0800 294 8604[1] if you're a Pay As You Go customer.

Or you can contact us by textphone on 18001 0800 072 8626.

What can we offer you?

Supply Interruption Advance Warnings - Your Network Operator may get in touch if your energy supply is going to be interrupted. They’ll help you figure out what to do to stay safe

Free annual gas safety checks - You can benefit from free annual checks of your gas appliances if:

  • Live with other people, and you're all of pensionable age, disabled, chronically sick or under 18
  • Live with a child under 5 years old and receive means tested benefits
  • Live alone and are of pensionable age, disabled or chronically sick

Different ways of us communicating with you - We can send you bills, letters and booklets in large print, Braille or on CD. Or we can call you every quarter to talk you through your bills.

Peace of mind through our password and nominee schemes - You can ask our meter readers to use a personal password when they visit your home, so you know they’re really from British Gas. You can nominate someone you trust to handle your account.

Your meters moved[2] - We can look at moving your meters for free if you can't reach the safety handle on your gas meter or you can't get to your pay as you go meter to top up.

Quarterly meter readings - If there's no one who can read your meter for you at home, we'll arrange for a meter reader to visit you.

Power of Attorney

To find out more about what you have to do to have Power of Attorney for your energy, call us on 0800 072 8625.

To find out more about making a lasting power of attorney, visit the Office of the Public Guardian’s website here for England and Wales and here for Scotland.

Your water company

If you're struggling to pay your water bills or need some more support, get in touch with your water company for more information.

Other ways we can help

Warm Home Discount

Find out if you are available for a winter rebate through Warm Home Discount Scheme at British Gas

Energy Saving Tip

There are ways to cut back on gas and electricity all over the house

[1] We record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. We’re open 8am-8pm, Mon-Fri. And 8am-6pm, Sat.

[2] Meters will not be moved for cosmetic reasons and will be moved subject to site survey and lowest cost option.