Priority Services Register

Giving those customers that need extra support some additional services

Who can register and how?

If you or someone in your family needs additional services, such as different bill formats like Braille, or advanced warning when there's a planned interruption of supply then you can register.

You can register if you or someone in your household is of pensionable age, disabled, has a long term illness or if there are children under 5. We also recognise that people can be vulnerable because of life changing events such as bereavement, relationship breakdown, job loss, recovery from hospital treatment or living independently for the first time. If you would like to join the register for any of these reasons then please let us know.

Call us on 0800 072 8625[1], or 0800 294 8604[1] if you're a Pay As You Go customer.

Or you can contact us by textphone on 18001 0800 072 8626.

What can we offer you?

Supply Interruption Advance Warnings - Your Network Operator will get in touch if your energy supply is going to be interrupted. They’ll help you figure out what to do to stay safe

Free annual gas safety checks - You may be eligible for a free annual check for your gas appliances if you: 

 

  • Live alone, or with other people, and you’re all eligible for a pension, or are disabled, chronically sick or under 18 
  • Live with a child under five years old 

You’ll need to meet certain conditions, including being a homeowner and on means tested benefits.

Different ways of us communicating with you - We can send you bills, letters and booklets in large print, Braille or on CD. Or we can call you every quarter to talk you through your bills.

Peace of mind through our password and nominee schemes - You can ask our meter readers to use a personal password when they visit your home, so you know they’re really from British Gas. You can nominate someone you trust to handle your account.

Your meters moved - We can look at moving your meters for free if you can't reach the safety handle on your gas meter or you can't get to your pay as you go meter to top up. Meters will not be moved for cosmetic reasons and will be moved subject to site survey and lowest cost option.

Quarterly meter readings - If there's no one who can read your meter for you at home, we'll arrange for a meter reader to visit you.

For more information on how we can help, please download our pdf below:

Power of Attorney


To find out more about how to add a Power of Attorney or nominee to your energy account, call us on 0800 072 8625[1].

Your water company

If you're struggling to pay your water bills or need some more support, get in touch with your water company for more information.

Other ways we can help

Warm Home Discount

Find out if you are available for a winter rebate through Warm Home Discount Scheme at British Gas

Energy Saving Tip

There are ways to cut back on gas and electricity all over the house

Smart meters

Smart meters are gas and electricity meters that allow you to view your energy use in pounds and pence as you use it

[1] We record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. We’re open 8am-8pm, Mon-Fri. And 8am-6pm, Sat.