Free Swim FAQs
Free Swim FAQs
- If you've had a boiler installed this year then you are a British Gas customer. You will need to email us on help@britishgasswimming.co.uk and provide us with the month it was installed and your postcode.
- For health and safety reasons and to help manage capacity the voucher is valid for the specified date only. However, under exceptional circumstances and at the discretion of the pool you may be able to arrange an alternative date.
- You are free to choose any participating pool.
- Unfortunately only participating pools will accept our vouchers, however we have tried to ensure national coverage. We will continue to update any new pools on a frequent basis.
- As this is a family swim we have tried to make sure most of our pools permit children. However there are a small number of pools which are adult only. It is important you check before selecting a pool.
- We have tried to ensure national coverage and will continue to add pools as the join the scheme.
- The voucher is issued for one household and is a max 2 adults and 3 children. However many pools operate under the Swim4Life programme which is Government sponsored which allows children under 16 to go free. Additional adults in the party will be charged separately by the pool.
- The voucher is for a single visit only for up to 5 people (2 adults and 3 children).
- Unfortunately this is an online offer. You could consider using a friends or family members computer or an internet cafe.
- You will need an e-mail address in order to complete the voucher validation process.
- You will need your account number as part of the voucher booking journey. Your account number will come through with your
letter.
- Your voucher should arrive within ten days. However in circumstances beyond our control there may be delays. If you haven't received your voucher and are due to have your swim in the next 24 hours please contact us on help@britishswimming.co.uk
- Your voucher should arrive within 10 days. Don't forget if you haven't already booked your swim you can choose to print it instantly.
- Email your name and postcode and we will check when this was dispatched.
- The offer is for one family swim session per household.
- You need to be a customer to redeem the voucher, although you are welcome to take a friend as the voucher is valid for up to 2 adults and 3 children.
- We are limited to one voucher per household and no additional vouchers can be issued.
- The voucher entitles up to 2 adults and 3 children to swim, these can be friends or family.
- You are able to go www.britishgas.co.uk/swimming at any point between Sept 5th 2009 and March 31st 2010 to register for your swimming voucher. You may not receive anything specifically in the post.
- No, the only thing you need to ensure you have got is your voucher
- We have an ongoing swimming programme as part of our partnership. We will keep the website up to date so make sure you regularly visit: www.britishgas.co.uk/swimming for the latest news.
- You will need to specify the date and the pool, but you are free to go at any point during the day within the pools opening times and restrictions.
- Yes, simply select a weekend day in the voucher booking process, but make sure you check the pools opening times and any restrictions before you book.
- A child is any person under the age of sixteen.
- There must be a minimum of one adult and no more than 3 children.
- The voucher entitles a family which is no more than 2 adults and 3 children.
- Yes, you are able to pay for as many additional people as you like. Subject to pool availability and restrictions.
- This scheme entitles a whole family to swim for free rather than just children.
- You have to select a specific pool and date to allow the pools to manage capacity and health and safety reasons.
- You will not need to pay anything to gain admission for up to two adults and three children.
- You have to select a specific pool and date to allow the pools to manage capacity and health and safety reasons.
