Our Codes of Practice

The following information gives details on our Codes of Practice:

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We're listening
If you would like to make a complaint about our products and services, this leaflet gives you the information you need.
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Bright ideas
Information on how to save energy and reduce your energy bills, along with details on our commitment to energy efficiency is all included within this booklet.
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Pay As You Go Energy™
For details on Pay As You Go Energy™ meters and who to contact if you are interested in changing to this payment type, please refer to this leaflet.
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Check us out!
Information on what to check before allowing one of our representatives into your home.
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Lots of ways to pay
For full details on how to pay your gas or electricity bill and information to help you if you are unable to do this, please see attached leaflet.
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High Standards
For information on what to expect from our Sales team, please see attached document.
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Different Ways we can help you
Useful advice and telephone numbers that may be of interest if you are older, disabled or living with an illness. This leaflet also includes information on free gas safety checks.
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