The following information gives details on our Codes of Practice:

Details	Download information
We're listening If you would like to make a complaint about our products and services, this leaflet gives you the information you need.	Download
Bright ideas Information on how to save energy and reduce your energy bills, along with details on our commitment to energy efficiency is all included within this booklet.	Download
Pay As You Go Energy™ For details on Pay As You Go Energy™ meters and who to contact if you are interested in changing to this payment type, please refer to this leaflet.	Download
Check us out! Information on what to check before allowing one of our representatives into your home.	Download
Lots of ways to pay For full details on how to pay your gas or electricity bill and information to help you if you are unable to do this, please see attached leaflet.	Download
High Standards For information on what to expect from our Sales team, please see attached document.	Download
Different Ways we can help you Useful advice and telephone numbers that may be of interest if you are older, disabled or living with an illness. This leaflet also includes information on free gas safety checks.	Download Download