Our Codes of Practice

The following information gives details on our Codes of Practice:

Details	Download information
We're listening If you would like to make a complaint about our products and services, this leaflet gives you the information you need.	Download
Bright ideas Information on how to save energy and reduce your energy bills, along with details on our commitment to energy efficiency is all included within this booklet.	Download
Pay As You Go Energy™ For details on Pay As You Go Energy™ meters and who to contact if you are interested in changing to this payment type, please refer to this leaflet.	Download
Check us out! Information on what to check before allowing one of our representatives into your home.	Download
Lots of ways to pay For full details on how to pay your gas or electricity bill and information to help you if you are unable to do this, please see attached leaflet.	Download
High Standards For information on what to expect from our Sales team, please see attached document.	Download
Different ways we can help you Useful advice and telephone numbers that may be of interest if you are older, disabled or living with an illness. This leaflet also includes information on free gas safety checks.	Download
Standards of Performance 2007/2008 For information on the services we provide, the levels of customer care we guarantee and what you are entitled to from the companies that maintain your pipes and cables.	Download
A Guide to Switching your Energy Supplier For a simple step by step guide to the energy switching process.	Download
Consumer Complaint report This is a copy of our annual Consumer Complaints report which shows how we are meeting our obligations under the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008.	Download