The British Gas Customer Board

A year ago British Gas embarked on a nationwide journey to listen to their customers, touring high streets up and down the country, giving 40 customers the chance to visit and question every part of the company.

The frank and honest feedback received has been hugely valuable and has made a real impact to the way British Gas is run, but that's not all. To make sure that the company keeps listening, and keeps improving on the services offered, a permanent Customer Board has been appointed.

The Customer Board will oversee future progress, and have already made a positive impact during 2011 by giving impartial feedback on topics from Smart Metering to Tariff Simplification. British Gas look forward to continuing to work with the Customer Board throughout 2012.

 

Customer recommendations

Responding to customer feedback has been, and will continue to be, a major focus for British Gas in the months and years ahead. A five point plan, put forward by our customers, has already provided direction for this. These are some of the benefits that our customers have already received since 2010:

  • Since British Gas partnered with Nectar in January 2011 4 million customers have benefited from Nectar points.
  • During 2011 nearly 400,000 of Britain's homes and businesses have benefited from a smart meters installation.
  • By the end of 2011 1 million customers will receive a combined bill for their gas and electricity.
  • The introduction of flexible Direct Debits online, means customers can take two month payment holidays if and when they need to.
  • An updated website, with an online tariff checker, helping you pick the best one for you.