At British Gas, one of our main concerns is affordable energy for all. This means making a positive impact on our customers’ quality of life and diminishing fuel poverty in the communities where we operate, as well as helping all our customers to reduce their energy bills. In difficult economic times, we believe that all UK citizens, irrespective of circumstance, should have access to safe, cleaner and affordable energy.

Energy efficiency at home

Energy Savers Report logo

Energy efficiency is essential to saving money at home and with energy efficiency products; you can make considerable savings on your home energy bill.  For example, loft insulation could save you up to £150 and cavity wall insulation up to £145 every year.[1]

Find out more by calling 0800 072 8629.


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Here to Help

Here To Help logo

At British Gas, we are committed to providing the best service possible to our customers, especially those with specific requirements. Our Here to Help teams are part of that special commitment, and are in place to support customers most in need, especially those who are elderly, disabled or chronically sick.


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Help with financial support and advice

Citizens Advice Bureau logo

If you would like help dealing with debt and managing your money more wisely, the best places to start are independent charities such as Citizens Advice Bureau or National Debtline.


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The Warm Home Discount Scheme

The Warm Home Discount (WHD) Scheme is a 5 year programme introduced by the Government in April 2011 and administered by energy suppliers to provide rebates on the electricity bills of households that need it most in England, Scotland, and Wales.

The Warm Home Discount Scheme (WHDS) offers eligible customers a one-off payment on their electricity bill. For Winter 2014/15, this will be £140.

The WHDS separates eligible households into two groups - the 'Core' group and the 'Broader' group.

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British Gas Energy Trust

The British Gas Energy Trust logo

The British Gas Energy Trust is an independent charitable trust set up by British Gas and independently managed by Charis Grants. Helping individuals and families meet arrears of energy charges and other household bills and costs, the Trust also seeks to fund education on debt awareness and prevention.

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Energy Company Obligation (ECO)

Energy Company Obligation (ECO)

The ECO will run until March 2015, supporting the installation of energy efficiency measures in low-income households and areas, and in properties that are harder to treat. British Gas are committed to paying for and installing loft and cavity wall insulation into homes for free.[4]

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[1] Savings figure source Actual savings depend on individual circumstances.

[2] Eligibility requires the customer household to include a child aged 5 years or under or for the account holder (or partner) to be in receipt of Child Tax Credit that also includes disability or severe disability element, Disability Premium, or Pensioner Premium.

[3] Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance, and Child Tax Credit; and is before tax and National Insurance are deducted (gross income).

[4] British Gas installs in mainland Great Britain only. Not all homes are suitable for insulation. Offer only applies to loft and cavity wall measures recommended by an appointed surveyor. Offer includes up to £1,000 of specialist equipment at the discretion of the appointed surveyor. Tenants must seek landlord permission. Offer only applicable to residential properties and excludes all other properties including commercial or part commercial premises. The Offer is subject to availability and subject to change or withdrawal at any time. To be eligible, a member of the household must be on eligible benefits or live within certain geographic areas, see for details.