At British Gas, we are dedicated to operating as a responsible company, by carefully taking into account all our dealings with both internal and external stakeholders and leading by example.


Reducing our environmental impact

Although the biggest environmental benefits we can deliver as an energy company are in helping customers to reduce their carbon emissions and decarbonising electricity generation, it’s vital that we reduce the environmental impact of our own operations.

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We have set ambitious environmental targets such as reducing our internal carbon footprint by 25% by 2015. This enables us to innovate and trial new technologies for reducing carbon emissions from our properties, our fleet, and from business travel. In turn, this has helped us to lead the consumer market and engage our own employees in understanding environmental issues.

We are also working to minimise other environmental impacts, such as waste, water and resource consumption. Robust, independently audited Environmental Management Systems enable us to manage these impacts and measure progress against our targets. Our employees help us meet our targets by changing their behaviours and encouraging others to do the same.

We aspire to be leaders in the use of electric vehicle technology, with ambitious plans to equip our operational fleet by 2015 with more than 1,000 electric vans. With no tailpipe pollution or greenhouse gas emissions, electric cars are a great environmental way to travel.  British Gas was one of the first companies to register a Leaf vehicle in the UK, and has been named by Nissan as the preferred supplier for installing charging points around the country.

Customer service

One of our key priorities is to be number one for customer service, by treating all our customers fairly and providing them with an excellent customer experience.

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Our people

We strive to be a responsible employer, rewarding the contribution of our employees through competitive pay and benefits, building a diverse workforce that represents the communities we serve and ensuring a healthy and safe workplace.

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Supplying gas and electricity is inherently hazardous and we fully recognise our responsibility to protect the health and safety of our employees, contractors, customers and the community.

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Responsible procurement

Every year British Gas spend millions of pounds purchasing goods and services to support the delivery of our business activities, including outsourced services, central heating boilers, electrical parts and metering.

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